When ordering you have the option to select the desired shipping method. We ship through UPS (United Parcel Service) and USPS (United States Postal Service) within USA and throughout most of the world. UPS only operates Monday-Friday while USPS also operates on Saturday.
International customers are responsible for import customs charges, if any. USPS usually doesn't charge customs but it depends on the import country and local regulations. UPS Customs charges to Canada can be found here depending on the declared value.
Orders are usually dispatched same day if placed by around noon time (12 PM CST) on business days. If an order is urgent, you can call/email us and we will see if we can process it same day. If for some reason any item goes out of stock, we will contact you with the option to swap with a similar item, remove the item from your order or hold your order until the item is available.
Dar-us-Salam Publications guarantees your satisfaction. Our return policy is as follows:
Dar-us-Salam always ships quality products that are new and in good condition (unless otherwise noted). However, in the unfortunate event that the product is received damaged or broken, we will work with you to file a claim with our insurer. Please keep all documentation including packing box and goods with you until further notified by our representative. If Insurance was not taken, we can still exchange the product but with partial credit for it.
Please contact us via email or by phone to arrange a return or an exchange. After approval please ship to the following address:
1111 Conrad Sauer Dr.
Houston, TX 77043
Tel: (713) 722-0419 Fax: (713) 722-0431
If you must cancel an order, please call & email us immediately with your order reference #. Once the items are shipped, order cannot be canceled. 10% cancellation fee may apply.