Shipping

When ordering you have the option to select the desired shipping method. We ship through UPS (United Parcel Service) and USPS (United States Postal Service) within USA and throughout most of the world. UPS only operates Monday-Friday while USPS also operates on Saturday.

Orders are usually dispatched same day if placed by ~10:30 AM US Central Time on business days. If an order is urgent, you can call/email us and we will see if we can process it same day. If for some reason any item goes out of stock, we will contact you with the option to swap with a similar item, remove the item from your order or hold your order until the item is available.

Returns

Dar-us-Salam Publications guarantees your satisfaction. Our return policy is as follows:

  • > Most products maybe returned or exchanged within 15 days of receipt in the original condition.
  • > Shipping & Handing is not refundable.
  • > 10% restocking fee will be assessed on all returns/refunds.
  • > Prior approval is needed by phone or email before returning
  • > We reserve the right to refuse return/exchange depending on the circumstances.
  • > Digital Items are non-refundable after 5 days of receipt and have 1 month replacement warranty

Non-Returnable Items

  • > CD and DVDs
  • > Opened incense/bakhoor smells
  • > Itr perfumes

Damaged Shipments

Dar-us-Salam always ships quality products that are new and in good condition (unless otherwise noted). However, in the unfortunate event that the product is received damaged or broken, we will work with you to file a claim with our insurer. Please keep all documentation including packing box and goods with you until further notified by our representative. If Insurance was not taken, we can still exchange the product but with partial credit for it.

Return/Exchange Instructions

Please contact us via email or by phone to arrange a return or an exchange. After approval please ship to the following address:

Dar-us-Salam Publications
Product Return/Exchange
1111 Conrad Sauer Dr.
Houston, TX 77043
Tel: (713) 722-0419 Fax: (713) 722-0431

Cancellations

If you must cancel an order, please call & email us immediately with your order reference #. Once the items are shipped, order cannot be canceled. 10% cancellation fee may apply.